Terms & Conditions

 

Delivery Information

U.K. Deliveries

We offer FREE delivery on all items to U.K. mainland.

We aim to despatch your item as soon as possible after payment has cleared. We estimate your item should arrive the next working day after despatch.

We use Royal Mail Special Delivery which guarantees next day delivery. However, we accept no responsibility for Royal Mail delays.

Parcels will need to be signed for in person. Please state a delivery address where someone will be present at the time of delivery. (Home or work). If no-one is available to receive your item, a card will be left offering you the option to have the item delivered at a later date or for you to collect it from your local Post Office.

Please note we may need to contact you on the phone number you provide to carry out security checks. If we are unable to contact you on this number it may delay your order.

We also offer FREE delivery on all items to U.K. non-mainland locations. As above applies - However, we estimate delivery time may take up to 3 working days after despatch.

 

International Deliveries

Charges

European Deliveries - £9.00

Worldwide Deliveries - £12.00

We aim to despatch your item as soon as possible after payment has cleared. We estimate your item should arrive within 3-4 working days after despatch within Europe, or within 5 working days after despatch for the rest of the world.

Your item will be sent using Royal Mail International Signed For Delivery. However, we accept no responsibility for Royal Mail delays, or the delays of another country's postal administration.

Parcels will need to be signed for in person. Please state a delivery address where someone will be present at the time of delivery. If no-one is available to receive your item, a card will be left offering you the option to have the item delivered at a later date or for you to collect it from your registered postal office.

All transactions are processed in pounds sterling.

Please note we may need to contact you on the phone number you provide to carry out security checks. If we are unable to contact you on this number it may delay your order.

Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

 

Returns

GWYDR operates on a customer satisfaction basis

If you are not entirely happy with your purchase for any reason, we request that the item/s are returned within 7 days of delivery, and a full refund will be provided.

How to proceed if you would like to return your goods:

  1. Please contact GWYDR within 7 days of receipt of your item/s to inform us of your return, by emailing info@gwydr.com or by calling 0844 335 0646 (+44 844 335 0646 from overseas).
  2. We request that item/s are returned in good condition in their original packaging, along with extra items that came with your purchase such as polishing cloths, within 7 days of contacting GWYDR about your return. (14 days maximum in total.)
  3. We recommend that item/s are returned by Royal Mail Special Delivery (or FedEx or equivalent from overseas). Please note that we do not accept liability for returns that go missing in the post. You are responsible for any carriage costs incurred in returning your item/s.
  4. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the U.K.
  5. The address to send returns is as follows: GWYDR, 3 Bishops Road, Whitchurch, Cardiff, CF14 1LT, U.K.
  6. In the event of failure to return any item to us within the time limits stated, even though validly cancelled, we reserve the right to charge any costs of recovery of the goods.
  7. Refunds will be made within 30 days of the date of cancellation notice. This cost will be credited to the original purchaser's credit card.
  8. Refunds for returns outside of the above time frames are at the discretion of GWYDR.

 

Exchanging chain lengths

If your necklace arrives and you find that you would prefer a different length of chain, simply contact GWYDR within 7 days of delivery and we will be more than happy to swap the chain for your preferred length. (Providing that you return the chain in the condition it was received.)

How to proceed if you would like to swap your chain:

 

  1. Please contact GWYDR within 7 days of receipt of your necklace by emailing info@gwydr.com or by calling 0844 335 0646 (+44 844 335 0646 from overseas) and let us know which chain length you would prefer.
  2. Put the chain in a well-sealed envelope and post it to us at the address below within 7 days of contacting us about the swap. (14 days maximum in total.) Please include a note stating your order number, preferred chain length and your address.
  3. You are responsible for any carriage costs incurred in returning your chain.
  4. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the U.K.
  5. The address to post the chain to is as follows: GWYDR, 3 Bishops Road, Whitchurch, Cardiff, CF14 1LT, U.K.
  6. Your new chain will be posted out within 30 days of arranging the exchange.
  7. Exchanges of chain lengths outside of the above time frames are at the discretion of GWYDR.

 

 

Photography & Descriptions

We do our best to accurately represent our jewellery through the use of photographs, product descriptions and measurements. However please be aware that photographs do not depict actual size. Items may be represented at larger than actual size for the purpose of showing detail, or smaller than actual size for the purpose of giving an impression of the entire item. For details of size please refer to the product descriptions and measurements.

Our aim is to present colours as accurately as possible. However, colours in the photographs may differ slightly to the colour of the actual item due to screen defaults or photography editing processes.

Some of the glass we use in our jewellery is transparent or semi-transparent. This may create different effects depending on the background it is placed against, i.e. it may look different when worn on different skin tones or over different coloured items of clothing.

Texture and bubbles in the glass are a natural occurrence. However these subtle details may not always be visible in the photographs.

Although we aim to be as accurate as possible in the written descriptions of the jewellery on this website, these descriptions are the opinions of GWYDR and to a certain degree subjective.

Should you want to return your item, for any reason, you have 7 days from the date of receipt to change your mind and we will gladly refund your payment. Please view our Returns Policy.

 

Care of your necklace

The edges of GWYDR stained glass necklaces are crafted from a jeweller's solder of tin and silver. All chains, bails, jump rings and front of pendant designs are sterling silver.

Like silver, the jeweller's solder will lose its initial lustre if left unpolished. This is natural, and has its own charm. You may prefer to let your pendant age naturally in this way.

If you'd like to maintain a brightness to your pendant, an occasional brisk rub to the solder with a soft polishing cloth will bring out a renewed shine.

Alternatively, a silver polishing cloth works particularly well to bring out a sparkle.

Do not dip your pendant in a silver cleaning fluid or use a silver cleaning cream, as this will have an opposite effect on the pendant edges, and cause them to become grey.

A good tip for preserving the shine longer between polishes is to keep your necklace in an airtight resealable plastic bag. This tip works for any silver jewellery item, not just your GWYDR necklace.

Your GWYDR pendant is an individually crafted work of stained glass art, and with care, should last a lifetime.

 

Privacy Policy

At GWYDR we respect your privacy and are committed to maintaining it.

 

Information we may collect from you:

  • Information that you provide to us when using this website.
  • Information that you provide to us when registering your details, e.g. when making a purchase or signing up to receive our newsletter. This will typically include your name and contact details.
  • If you contact us for any reason, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions through the website to which you are a party and of the fulfilment of your orders.
  • Details of your visits to the website including, but not limited to, traffic data, location data and other communication data and the resources, advertisements and linked sites that you access.

 

We use the information you provide to us:

  • For the purpose of processing your order. We may disclose your information to third party service providers for the purpose of processing your order.
  • From time to time, to inform you by post, email or other available means of products, promotions and special offers from GWYDR or our affiliates. (You may unsubscribe from this correspondence at any time, either by clicking the "unsubscribe" link at the bottom of your email or by contacting us.)
  • We will only contact you by telephone if there is a query regarding your order.
  • In the event that you purchase item/s from the GWYDR website, we may send you emails regarding your order.
  • In exceptional circumstances, we may disclose your personal information if required by law or to protect or defend ourselves or others against illegal or harmful activities. If our business is sold or restructured, your details may be transferred as part of the business.


Customer Consent

By using our website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us or third parties. You can unsubscribe from receiving emails or letters by either clicking the "unsubscribe" link at the bottom of your email or by contacting us. Either email info@gwydr.com or telephone us on 0844 335 0646. (+44 844 335 0646 from overseas). Calls cost 5 pence per minute from B.T. landlines, though may cost more from mobiles or overseas. Please ensure you list all the email and postal addresses you have given us in the past. Alternatively, write to us at:


    GWYDR


    3 Bishops Road


    Whitchurch


    Cardiff


    CF14 1LT


    U.K.

 

Security

At GWYDR we take your online security very seriously. Full details of how we protect the information you provide us are given below:

  • Online payments are processed externally and we do not store any of your credit/debit card details.
  • If we take payments over the phone we will not store your credit/debit card details.
  • We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Act 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
  • For security reasons, we strongly recommend that you do not send credit/debit card numbers by standard email but use the secure facility provided on this website.


Protecting your security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

 

Payment Authentication (3D Secure)

Your security is our highest priority, so we offer an additional step to give you peace of mind. Verified by Visa (VbV) and MasterCard®, Secure Code (MSC) (often referred to as 3-D Secure or Payment Authentication) acts like a Chip & Pin for your online purchases and protects you by asking for a secret password. The new step within the payment process allows your card issuer to fully authenticate cardholders during the online purchase, reducing the likelihood of fraudulent usage.

 

Cookies

Cookies are small pieces of information that are stored by your browser on your computer hard drive. GWYDR uses cookies for the statistical analysis of general visitor trends in order to help us to improve and develop the products and services we offer. GWYDR will not use cookies to collect personally identifiable information about you. If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The help function within your browser should tell you how to do this. 

 

Access to Information

You have the right to request a copy of the information held by us about you. We may charge a fee for this which will not exceed £10.00. You also have the right to access your data, have changed any inaccuracies in the details we hold about you, the right to object to the use of your data and the right to block any specific uses of your data, by means of a request in writing to us at: GWYDR, 3 Bishops Road, Whitchurch, Cardiff, CF14 1LT, U.K.

 

We may revise this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from November 17, 2010.

 

Copyright & Intellectual Property

This website and all of its contents including, but not limited to, text, written materials, images, photographs, designs, trademarks, logos, audio-visual material or any other form of material is owned by GWYDR or used with permission from third parties. We reserve all rights.

You are not permitted to, without our prior written consent, copy, reproduce, modify or distribute any of the content on this website.

If you wish to link to this website, or use any of our images or content for the purpose of promoting www.gwydr.com, we kindly ask that you please contact us to ask permission before doing so.

We reserve the right to remove any links to this website or images or website content that has not been approved, or even after it has been approved, at any time.

GWYDR and the knot logo are trademarks of GWYDR.

All designs are copyrighted by GWYDR.

 

We may revise these Terms & Conditions from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. These Terms & Conditions are effective from November 17, 2010.